Digital Services for Children and Young People’s Mental Health

6th July 2023

Digital Services for Children and Young People’s Mental Health is a new survey for children and young people aged between 11 and 25 across Norfolk and Waveney. It is delivered by the NHS Norfolk and Waveney Integrated Care Board. It is open until Sunday 20 August 2023.

What is this survey about?

The survey is about digital services that children and young people can use on their phones or a tablet or laptop to help with their emotional wellbeing and mental health. Examples you may have heard of are Kooth or Qwell, that offer a variety of features, or apps like LumiNova.

It does not matter if the children and young people you care for or work with have never used or even heard of these services, we would still like to know how aware they are and what they think about them.

Why are we doing this survey?

There are already digital services in use within Norfolk and Waveney that can be accessed on a phone or a tablet or laptop to support children and young people with their feelings and mental health.

We are now hoping to hear from as many children and young people across Norfolk and Waveney as possible, to help us review how we can best offer these services. Digital services would always be offered in addition to services that children and young people can access face to face, where appropriate.

What do we want to find out?

We would like to understand:

  • if or how the child or young person you care for or work with are using these services on their phone or a tablet or laptop
  • what they find helpful and unhelpful about these services
  • what would make it easy to use them and what would get in the way

What will we do with the findings of this survey?

We will use the information collected to help us to assess the services and tools we already offer and look at other ones that are available. To do this well, we need to listen to a wide range of voices in addition to those of children and young people, therefore we are also talking to parents and carers, professionals who work in children’s mental health and commisioners. We will also look at current best practice and research into digital tools and services.

Where can you find the survey?

Click HERE to complete the survey.

This is an anonymous survey and any information you provide will not be shared with anyone else.

If you are working with children and young people or are a parent or carer, how can you help them to complete the survey and make their voices heard?

Your organisation may have opportunities where professionals or volunteers can work alongside children and young people to help complete the survey, in a formal or informal setting.

If time allows, it can help to create space within a session or lesson to complete the survey. However, this is sensitive subject matter and professionals need to be aware that the children and young people may want to keep this private. Incorporating this topic into a session or lesson as a discussion point would need to be done very carefully. 

Please be mindful that for some children and young people who have experienced or are experiencing difficulties with their feelings or mental health, this topic might bring up questions or issues. For support with this, please telephone the Just One Number single point of access for Norfolk and Waveney on 0300 300 0123 or text parentline on 07520 631590, or visit Just One Norfolk – Emotional Health as a point of help.

Guidance Materials

We have attached a guidance document to help you explain the survey to the children and young people you care for or work with. The information is also attached in shortened form in PowerPoint slide format.

How can you get more information or help with this?

Please contact: