Micro-Aggression Portal

This portal is designed for our staff, students, as well as the people and communities of Norfolk and Waveney, to informally log micro-aggressions anonymously and safely.

Click on a question below to reveal further information about our micro-aggression portal.

  • What is a micro-aggression?

    What we mean by micro-aggressions is a statement, action, or incident regarded as an instance of indirect, subtle, or unintentional discrimination against members of a minority or marginalised group or individual.

    Whilst any one incident may not in itself be damaging, the repeated experience of micro-aggressions over time may cause a serious impact for individuals and lead to more serious incidences of bullying and harassment.

  • By logging a micro-aggression, am I making a formal complaint?

    The logging of a micro-aggression via this portal is separate to the act of making a complaint or disciplinary complaint about a member of staff, patient or a contractor providing services on behalf of the ICS. The data we receive via this portal will not be taken to form the basis of a complaint. We cannot ordinarily investigate complaints made anonymously, since complaints require detailed investigation. Subjects of complaints also have the right to defend against any allegation and this is not possible in relation to an anonymous complaint.

    If you are a member of staff or patient and you wish to make a formal complaint, then please contact the relevant HR department for guidance on their respective complaints / disciplinary processes. Please take the time to read through the procedures and any accompanying guidance documents before making your complaint. We would always recommend that matters should be raised informally in the first instance, although we recognise that this may not always be possible, or feel like the safest option. If you need or would like advice or support in making a complaint, you may also contact your Trade Union representative.

    If you are a member of staff and you wish to make a complaint about a member of staff, please consult your line manager in the first instance, who will direct you to the correct internal procedure. Again, we would always recommend that matters be raised informally in the first instance, but we recognise that this may not always be possible.

  • How will Norfolk & Waveney Integrated Care System use this data?

    We will use the data we receive through this portal to further our understanding of the experiences of our workforce, patients, and communities, and help us to identify patterns of unconscious or implicit bias in our community.

    A report on the data will be compiled and reviewed by the Inclusion and Human Resource leads and other system provider committees as appropriate. We will treat the data confidentially and remove the names of any individuals before the data is compiled into report form.

    We may also use the data received to drive improvements to relevant organisational policies, inform training / development needs and develop interventions to thematically address issues raised at a system wide level. For further information about how we process your data, please view our privacy policy.

  • What difference will the portal make?

    Read this blog post from Norfolk and Waveney ICS Head of Equality Diversity and Inclusion, Shimul Haider to learn more about how the Micro-Aggression portal will make a difference.

  • What support services are available?

    Your wellbeing is our top priority. If you need any emotional or mental health support, please contact NHS 111 and select option 2. For more information on this sevice, please visit: https://www.nsft.nhs.uk/first-response/

    For additional support for health staff, please contact your organisation's Freedom to Speak Up Guardian.

Take a look at our Micro-Aggression FAQs for more useful information.

Find further useful information and resources below.

Micro-aggression form

If you would like to provide information about any micro-aggression that you have experienced, please complete the form below and click submit.

Create your own online surveys with SmartSurvey.


Here you can find links to further resources:

Examples of Micro-Aggression

Call It Out! Be an Active Bystander

5 Ds of being an active bystander - Micro-aggression portal

How can I become an Active Bystander and Ally against Microaggression, Abuse and Racism?

Being an active bystander, is just that – doing something when you witness an incident that you know is not right, such as bullying, harassment, racism, hate, sexual harassment and assaults, relationship abuse, or any other unacceptable behaviour. There is always something you can do as a bystander. These useful simple steps from the University of East Anglia will help guide you to become an Active Bystander.