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Non-Emergency Patient Transport services

The provider for Non-Emergency Patient Transport services is changing in Norfolk and Waveney and there’s a new number to book transport for physical and mental health appointments.

The service, which takes eligible patients to and from health appointments including renal and outpatient journeys, discharges, High Dependency Unit (HDU) transport and secure mental health transfers, has been run by EMED Group.

The contract was due to come to an end on 30 September 2024 and following a robust procurement process, HTG UK was awarded the new contract which will begin on 1 October 2024.

Changes for patients and carers to be aware of:

  • Patients who qualify for the service and require a booking from 1 October onwards will be required to use the new booking and enquiry line 03452 413 012 (available 24/7)
  • Any amendments or cancellations of bookings from 1 October onwards will need to use the new booking and enquiry line 03452 413 012 (available 24/7)
  • To be able to book and amend journeys in advance the new booking and enquiry line will be live from 16 September 2024,
  • The service largely remains the same, but vehicles and staff uniforms may look different – please do look out for them.

For more information about Non-Emergency Patient Transport Services, download the HTG patient information leaflet.

Derek Laird, HTG-UK Chief Executive Officer said: “We are very excited to have been awarded the contract to provide Non-Emergency Patient Transport in Norfolk and Waveney. We have already started to work with both the commissioners and other stakeholders in Norfolk and Waveney and are confident of delivering improvement for patients and the local healthcare system.”

Mark Burgis, Executive Director of Patients and Communities at NHS Norfolk and Waveney Integrated Care Board (ICB), said: “Non-emergency patient transport provides integral support to local people, especially those who are frail or have additional needs to help them attend hospital appointments. We’re pleased to be working with HTG-UK to plan for this service going live in October.”

For more information about HTG-UK, visit: https://www.htg-uk.com/ Patients or carers with any questions or queries should call 03452 413 012.