
Using your feedback to improve care
NHS Norfolk and Waveney ICB is working with District Councils and the local Voluntary, Community and Social Enterprise (VCSE) sector to develop and deliver a new engagement programme to help us listen to our communities and better understand experiences and opinions of accessing healthcare. It started during the COVID-19 pandemic to help us understand vaccine uptake, but has since looked at a range of services such as bowel cancer screening and stop smoking.
This pilot, known as Community Voices, works with trusted communicators to speak with communities who may not already engage with the NHS and other statutory bodies to hear what is important to them. We have learned that when talking to people about health services they also talk about a range of other issues that affect their health and wellbeing, such as housing and employment. We are designing ways to capture all this insight and make sure it is shared with people who design and deliver a range of services across Norfolk and Waveney.
The information we gathered early on in the first phase of the pilot was analysed by the University of East Anglia with the intention that this knowledge and insight is used to make positive changes to the way in which we engage with our communities and deliver services. NHS England as written a case study about Community Voices so our learning can be shared.
We would like to thank our host organisations, Community Champions and our communities for supporting this pilot.
Below are some frequently asked questions, which will hopefully answer any queries you may have. Please note, we aim to update this list of questions periodically.
Frequently asked questions
Click on a question below to reveal the answer.
Host organisations
Great Yarmouth Borough Council – https://www.great-yarmouth.gov.uk/contactus
Norwich City Council – community@norwich.gov.uk
Holt Youth Project – https://www.holtyouthproject.org.uk/contact-us/
Hear for Norfolk – https://www.hearfornorfolk.org.uk/contact/
New Routes Integration (Supporting & Empowering Refugees, Asylum Seekers and Migrants) – RichardEvans@newroutes.org.uk
Broadland Housing Association – https://www.broadlandgroup.org/contact-us/
Freebridge Community Housing – https://www.freebridge.org.uk/contactus.html
Access Migrant Support – https://www.accessmigrantsupport.org.uk/contact-us/
Hanseatic Union – gintare@hanseaticunion.co.uk
If you have any feedback or suggestions on how the pilot could be improved, or if you have any concerns relating to the pilot, we would like to hear from you. You can direct these to Norfolk and Waveney Complaints Team via the contact details set out below:
Feedback and Ideas:
If you would like to feedback any ideas or suggestions please contact us at: nwicb.communityvoices@nhs.net
Complaints or concerns:
Tel: 01603 595897
Address: NHS Norfolk and Waveney ICB, Floor 8 County Hall, Martineau Lane, Norwich, Norfolk, NR1 2DH
If you have any concerns about another service or provider, please contact them directly.