Freedom of Information

The Freedom of Information Act 2000 provides a right of access to a wide range of information held by public authorities, including the NHS.  The purpose is to promote greater openness and accountability.

Our duty to you

The Freedom of Information (FOI) Act 2000 requires us to:

  • Provide information to you about Norfolk and Waveney Integrated Care Board (ICB) through a publication scheme;
  • Provide a guide to this information;
  • Respond appropriately to requests for information.

Before you request information from the ICB

We would urge you to check whether the information you seek is already available. The ICB publishes information on this website and you may well find the answer to your question is already here. We have a publication scheme setting out what information we currently release or expect to release.

If you request information from the ICB that is already published, we will simply refer you to the published source.

Who can request information?

Anyone, anywhere in the world, can make a FOI request to the ICB.

What can I request?

You can seek any recorded information that you think the ICB may hold.

If the information is environmental, we will respond in accordance with the Environmental Information Regulations (EIR) 2004. You do not have to know whether the information you want is covered by the EIR or the FOI Act. When you make a request, we will assess and decide which law applies.

If the information is your own personal data, then you should make a subject access request under the Data Protection Act (DPA) 2018, and not under the FOI Act.

How do I request information?

Your request must be in writing and can be either posted or emailed to the ICB:

For postal requests, please send to the following address:

Norfolk and Waveney Integrated Care Board
County Hall
Martineau Lane
Norwich
Norfolk
NR1 2DH

Email requests should be sent to agem.nwicb.foiservice@nhs.net  

Please write “Freedom of Information” in the subject line.

What information must I include in my request?

The FOI Act requires certain information to be supplied before the ICB can respond to your request:

  • your real name – we do not have to respond to requests submitted under a pseudonym;
  • your address (email addresses are acceptable);
  • a description of the information you wish to obtain; and
  • any preferences for the format in which you wish to receive the information e.g. electronic or hard copy. We will endeavour to meet your preferences but cannot guarantee that we will be able to.

You do not need to:

  • explicitly mention the FOI Act, although it may help to do so;
  • know whether the information is covered by the FOI Act or the EIR as we will decide this;
  • say why you want the information; or
  • specify particular documents. You have a right to information, however it is recorded.

How should I word my request?

Comprehensive guidance on submitting effective requests for information is available from the Information Commissioner’s Office. However, to frame an effective request for the information you need:

Do:

  • do clearly identify the information you want. Be clear about date ranges or timescales. If it is not clear what you are requesting, we may need to seek further clarification;
  • do be as specific as possible. If your request is too general, it may be refused on the grounds that replying would exceed the cost limit laid down in the Fees Regulations, which is equivalent to one person working for three and a half days. If this happens, we will ask you to re-submit a narrower, more specific request which could be met within the cost limits and give you advice and assistance to do so;
  • do ask questions such as “what” or “how much” as this is much more likely to result in a useful response;
  • do use straightforward, polite language.

Don’t:

  • don’t use open-ended questions such as “why”.  We do not have to answer your question if this would mean creating new information or giving an opinion or judgment that is not already recorded;
  • don’t base your request on assumptions or opinions;
  • don’t mix your request with complaints or comments.

What happens when my request is received?

The ICB has a legal obligation to reply to your FOI request and must do so within 20 working days of receipt. We will do one of the following:

  • supply you with the information you requested;
  • inform you that we don’t hold the information and, if we are able, advise you who does;
  • inform you that your request will exceed the cost limit specified in the Fees Regulations and invite you to submit a narrower request;
  • inform you that we hold the information requested but refuse to provide all or part of it and explain why, citing one or more of the exemptions from the FOI Act;
  • inform you that we are refusing your request on the basis it is repeated or vexatious; or
  • inform you that we need more time to consider the public interest test in relation to your request and let you know when to expect a further response. This should not be later than 40 working days after receipt of your request.

What can I do if I am unhappy with the reply I receive or the way my request was handled?

You can ask the ICB for an internal review of your FOI request. When you write to us requesting an internal review, we will acknowledge your request and tell you how long we think the review will take. We aim to complete internal reviews within 20 working days, although more cases that are complex may take longer. Where internal reviews go over 20 working days, we will keep you informed of progress.

If, after an internal review, you are still not satisfied you can complain to the Information Commissioner (ICO).  Details of how to do this are available at the ICO website.

Full details of how to ask the ICB for an internal review will be included in our initial reply to your FOI request. Details of how to complain further to the Information Commissioner will be included in our response to your internal review request.

Further information

Publication Scheme

Learn more

Disclosure Log

Learn more

Freedom of Information Policy

Toggle Title Date
pdf 03 NW First Draft Part 2 legal duties 31 05 2023 ( pdf, 821 KB ) (595 downloads)
pdf 06 12 22 UKHSA iGAS stakeholder communications support pack ( pdf, 447 KB ) (569 downloads)
pdf 12 12 22 Medicine Supply Notification Antibiotics for the treatment of Group A Strep ( pdf, 104 KB ) (639 downloads)
pdf 16 12 22 Guidance for primary and community care settings ( pdf, 217 KB ) (573 downloads)
pdf 1a over the counter leaflet v1 ( pdf, 72 KB ) (659 downloads)
pdf 1b easy read over the counter leaflet ( pdf, 3.17 MB ) (375 downloads)
pdf 2020 06 25 GY&W TUFT pdf ( pdf, 529 KB ) (945 downloads)
pdf 2020 06 25 North Norfolk TUFT pdf ( pdf, 529 KB ) (1025 downloads)
pdf 2020 06 25 Norwich TUFT pdf ( pdf, 541 KB ) (1001 downloads)
pdf 2020 06 25 South Norfolk TUFT ( pdf, 527 KB ) (925 downloads)
pdf 2020 06 25 West Norfolk TUFT pdf ( pdf, 528 KB ) (1014 downloads)
pdf 2021 NWCCG EDS2 Summary Report ( pdf, 876 KB ) (756 downloads)
pdf 2022 10 11 ICB PCCC Agenda Pack Part One ( pdf, 2.99 MB ) (393 downloads)
pdf 2023 01 10 Item 09 Workforce and Training Update ( pdf, 295 KB ) (1210 downloads)
pdf 2023 01 10 Norfolk Waveney ICS People Communities Approach WORKING DRAFTv10 2 ( pdf, 2.11 MB ) (478 downloads)
pdf 2023 02 09 Maternity Implementation Plan ( pdf, 337 KB ) (1086 downloads)
pdf 2023 03 01 Lived Experience Reps Recruitment CO DESIGN pack EASY READ ( pdf, 1.29 MB ) (326 downloads)
pdf 2023 03 01 Lived Experience Reps Recruitment CO DESIGN pack FINAL ( pdf, 773 KB ) (315 downloads)
pdf 2023 03 14 Primary Care Commissioning Committee Agenda Pack Part One ( pdf, 4.42 MB ) (847 downloads)
pdf 2023 03 17 NW ICS Quality Strategy FINAL DRAFT ( pdf, 2.28 MB ) (675 downloads)