Find out about all the organisations that make up our ICS

What is the purpose of Integrated Care Systems (ICSs)?

The purpose of an ICS is to bring partner organisations together, with its residents, staff and communities to:

• improve outcomes in population health and healthcare
• tackle inequalities in outcomes, experience and access
• enhance productivity and value for money
• help the NHS support broader social and economic development.

Collaborating as ICSs is helping health and care organisations tackle complex challenges, including:

• improving the health of children and young people
• supporting people to stay well and independent
• acting sooner to help those with preventable conditions
• supporting those with long-term conditions or mental health issues
• caring for those with multiple needs as populations age
• getting the best from collective resources so people get care as quickly as possible.

Our Integrated Care System in Norfolk and Waveney includes a number of different parts, all connected and sharing the same goals and ambitions.

Further information can be found below about what each component part is and what it broadly does:

• Integrated Care Board
• Integrated Care Partnership
• Provider collaboratives
  • Acute
  • Mental Health (further information will be published shortly)
• Place boards
• Local health and wellbeing partnerships
• 17 Primary Care Networks

NHS Trusts/organisations commissioned by the NHS

These organisations provide services for our residents, staff and communities across Norfolk and Waveney.

NHS Trusts in Norfolk and Waveney are as follows, and work with each different component part of the Norfolk and Waveney ICS to make sure we are delivering excellent care and improving patient outcomes and experiences for our residents, staff and communities across Norfolk and Waveney.

NHS Trusts in Norfolk and Waveney:

• Norfolk and Norwich University Hospitals NHS Foundation Trust
• The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust
• James Paget University Hospitals NHS Foundation Trust
• Norfolk Community Health and Care NHS Trust
• Norfolk and Suffolk NHS Foundation Trust

We also work with East Coast Community Healthcare CIC (ECCH) who provide community NHS health and care services for our Great Yarmouth and Waveney Communities and Cambridgeshire Community Services Health NHS Trust (CCS) who provide a range of health and care services to Norfolk and Waveney for Children, Young People and Children and Young People Mental Health services.

For anything related to a service provided by these organisations, you must go to the relevant team or department in that organisation.

Local Authorities

Local authorities in Norfolk and Waveney are responsible for social care and public health functions as well as other vital services for local people and businesses. There are a number of different local authorities in Norfolk and Waveney, they are summarised as follows with links to their websites:

• Norfolk County Council
• Suffolk County Council
• Norwich City Council
• King’s Lynn and West Norfolk Borough Council
• Breckland District Council
• South Norfolk and Broadland Councils
• North Norfolk District Council
• Great Yarmouth Borough Council
• East Suffolk Council

Anything related to Public Health in Norfolk, please contact the relevant team member at Norfolk County Council.

Anything related to Public Health in Waveney (Suffolk), please contact the relevant team member at Suffolk County Council.

For all social care related enquiries in Norfolk, please contact the relevant social care team:

• Adults
• Children, Young People and Families  

For all social care related enquiries in Waveney (Suffolk), please contact the relevant social care team:

• Adults
• Children, Young People and Families

Voluntary Community and Social Enterprise

Norfolk and Waveney has a rich, very active Voluntary, Community and Social Enterprise sector (VCSE) and is supported by a relatively new VCSE Assembly. If you have a question for a VCSE organisation, you must go direct to that organisation.

Equally, if a VCSE organisation has been commissioned to provide a health or care service, you must go the organisation providing the service in the first instance.

Residents, staff and communities

The Norfolk and Waveney ICS works with its residents, staff and communities in a number of different ways to make sure health and care services are of high quality and meet the needs of our local communities.

There are literally hundreds of conversations happening at any one time with our residents, staff and communities. This could be co-designing or co-producing services, as well as providing feedback when things have gone right or indeed, when they have not gone so well.

As an ICS, our residents staff and communities are fundamentally important and they represent one of the four pillars of our ICS.

Healthwatch

Norfolk and Waveney ICS works very closely with both Healthwatch Norfolk and Healthwatch Suffolk who provide robust oversight and scrutiny to health and social care services.

For further information, help and support for residents, staff and communities living in Norfolk, please visit the Healthwatch Norfolk website. For further information, help and support for residents, staff and communities living in Waveney (Suffolk), please visit the Healthwatch Suffolk website.