As part of our ICS wide approach to engagement, we are capturing patient stories and experiences from across the system to hear what has worked well, what has not worked so well and where we can make improvements. Below are some portals with existing patient stories from Norfolk and Waveney.
Learning from our people, staff and communities – patient stories shared at Norfolk & Waveney ICB Board meetings in public
Norfolk and Waveney Community Voices – using local feedback collected by trusted communicators to improve care
Care Opinion – for Norfolk and Waveney
Healthwatch Norfolk – Feedback on services in Norfolk
Healthwatch Suffolk – Feedback on services in the Waveney area of Suffolk
Our people stories
Listening to people with learning disabilities
A critical part of Norfolk and Waveney Integrated Care System is the work that charities do in partnership with the NHS and other partner organisations. About with Friends is one such charity that makes sure its members’ voices are heard. The …
Learn moreImproving mental health, a cup of tea at a time
They say a cup of tea and a chat solves everything – and the regulars at the Steam House Café would certainly agree. The Gorleston-on-Sea café plays host to anyone who wants a cuppa and a natter. But it is also a service in the heart of the commu…
Learn more“I want to make younger carers’ lives easier than mine was.”
Charlie, 19, has been a carer for most of her life. She cares for both her younger sister, who has epilepsy, and for her dad, who has a cognitive impairment disorder. Since the age of 14, Charlie has been a member of the Norfolk Young Carers’ For…
Learn more“It’s always about helping the patient” – the award-winning Protect NoW programme
Residents are used to contacting their GP surgery if they have a health problem. However, you might not be so used to the NHS giving you a call. But that’s just what is happening in a project run by a small team in the Norfolk and Waveney Integra…
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