Accessibility Statement

This accessibility statement applies to the Norfolk and Waveney Integrated Care System website.

We are committed to providing an accessible web presence that gives our patients, staff and community access to the information that we provide.

NHS Norfolk and Waveney Integrated Care Board is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Using our website

In order to ensure that all of our visitors can use our website, these pages aim to meet Level-AA standard of WCAG 2.1. This includes elements such as:

  • Alternative text for images and providing non-visual alternatives where appropriate
  • Audio-visual information is captioned, described as necessary or provided in alternative formats
  • Content can be navigated with just a keyboard or speech recognition tools
  • The website can be zoomed in to 200% without text spilling off the screen
  • The website can be used with a screen reader
  • Content is structured, ordered and labelled appropriately

The ReachDeck toolbar provides text to speech functionality, fully customisable styling features, reading aids and a translation tool with over 100 languages, including 35 text to speech voices and many other features.

This does not fix accessibility issues but enables us to provide a more inclusive website.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

Parts of this website are not fully accessible.

  • Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
  • Some pages have duplicate titles. This may make it difficult for users to orient themselves and find the right content. This fails WCAG 2.4.2 success criterion (Page Titled).
  • Some pages cannot be found through more than one type of navigation. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways).
  • Some pages have inconsistently-placed language navigation. This fails WCAG 2.1 success criterion 3.2.4 success criterion (Consistent Identification).
  • Some pages have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).
  • Some of our video content may not be correctly captioned and subtitled. This fails WCAG 2.0 success criterion 1.2.2. Captions (Prerecorded), 1.2.3. Audio Description or Media Alternative (Prerecorded), and 1.2.5. Audio Description (Prerecorded).
  • Some of our lists are not marked-up correctly, making it difficult for screen readers to navigate. This fails WCAG 2.0 A success criterion 4.1.1.
  • Many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

There may be further issues. We are currently in the process of conducting an accessibility audit to learn more about which elements of our website are not accessible so that we can address and resolve these issues.

Third party content

We may sometimes have third party content or functionality on our website. Where we are legally required to feature third party content, we cannot reasonably accept responsibility for ensuring it meets accessibility standards. However, for all content we have control over or have otherwise chosen to include, including that which we have paid for, we are obliged to work towards ensuring this content is accessible as possible.

Out of scope

Because of the medical and/or formal nature of their content, some web pages and downloadable documents are not written in plain English. 

Feedback and contact information

Please contact us if you have an accessibility query. This includes if you have any problems accessing information or using this website, or if you have any positive feedback about this website’s accessibility. Please email

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know by emailing

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

What we’re doing to improve accessibility

We want our website to offer the best experience possible for all our users. In addition to our plan to fix known issues, we continue to work on website content and structure.

We are working with our supplier to fix existing issues and with an external accessibility auditor to plan an audit of our site. Our website will be tested against Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible our website is. Any issues found will become part of an on-going development project to improve accessibility of our website.

Preparation of this accessibility statement

This statement was prepared in November 2023. It will be updated once the manual audit check has been completed.