Community Services Review

Review of community services across the Norfolk and Waveney Integrated Care System – update

Community services cover a wide range of services and provide care for people from birth to the end of their life. Community health teams play a vital role in supporting people with complex health and care needs to live independently in their own home for as long as possible. Services also include health promotion services, such as school health services and health visiting services.

Many services involve partnership working across health and social care teams, made up of a wide variety of professionals including community nurses, allied health professionals, district nurses, mental health nurses, therapists and social care workers.

Community services are mainly delivered in people’s homes (this includes care homes) but also in community hospitals, clinics and schools.

With the above in mind, the community services review will help ensure more joined-up health and care and improved support for people of all ages.

Over the last month, Tricordant, working with organisations across our ICS has completed their initial work on scoping and positioning the review. This has laid the foundations for developing a future vision for community health provision and included more than 25 interviews with senior Executive Officers, Place Board Chairs and a range of Directors, including sessions with all five Place Boards.

Whilst the original focus of the Review was focused on community health provision, following initial feedback, the Review will broaden its scope to consider how we integrate the work of our community providers with social care, primary care, council services, public health and voluntary, community and social enterprise (VCSE) sector groups.

From this early scoping work, we know that improvement needs to be within a consistent strategic framework but locally delivered as determined by our Place-based partnerships and teams.

To recap, our collective vision is to help the people of Norfolk and Waveney to live longer, healthier, and happier lives. We have agreed four system priorities:

  • Driving integration to deliver people-centred care that is joined-up and consistent. This means a shift in focus and investment to community-based support so that people stay healthier for longer in their own homes and communities.
  • Prioritising prevention to support people to be healthy, independent, and resilient throughout their lives. Community services can ensure that signs of developing conditions and ill-health are proactively addressed.
  • Breaking the cycle of inequality across defined social groups. Community services would work alongside councils and VCSE organisations to improve the determinants of health and target risk factors such as smoking and obesity.
  • Enabling resilient communities by releasing and supporting communities who have the knowledge, assets, and abilities to help residents flourish. Community services are well placed to work in partnership to facilitate this change.

Next steps

We need to make sure that together, with our residents, staff and communities, we develop a shared vision for community services in Norfolk and Waveney.

We are now engaging with key stakeholders across the system to develop this shared vision alongside a co-designed strategic outcomes framework.

We are holding two events for staff, organisations, and system partners. These two sessions to start the process of designing what community services should look like will take place on Wednesday 5 July, 1:30-4:00pm and Tuesday 11 July, 10am until 12:30pm. You can book your place and find out more details online.

In parallel with these two workshops, a series of online events for our residents and communities have now been scheduled. This will ensure that our residents and communities have an opportunity to have their say at this very early stage in the process.

Five events are set to take place, one held for each of our ‘places’ across Norfolk and Waveney. Our residents, staff will be more than welcome to join an event of their choice, it does not have to be the event which is linked to the place in which they work or live.

To take part in one of these events, please click on a link to register and secure your place:

  • South Norfolk – towns and villages, such as Thetford, Long Stratton and Harleston. The South Norfolk event takes place on Thursday 13 July 2023, 5-6pm (please register to secure your place). This event will be led by local Place Board Chair, Dr Ge Yu
  • Norwich – the city centre, towns and villages which make up Norwich. The Norwich event takes place on Wednesday 19 July 2023, 5-6pm (please register to secure your place). This event will be led by local Place Board Chair, Tracy Williams
  • North Norfolk – towns and villages such as Fakenham, Wells-next-the-sea, Aylsham and Holt. The North Norfolk event takes place on Friday 21 July 2023, 1-2pm (please register to secure your place). This event will be led by local Place Board Chair, Dr James Gair.
  • Great Yarmouth and Waveney – areas such as Great Yarmouth, Lowestoft, Beccles, Sole Bay and Waveney as a whole. The Great Yarmouth and Waveney event takes place on Tuesday 1 August 2023, 5-6pm (please register to secure your place). This event will be led by local Place Board Chair, Jonathan Barber.
  • West Norfolk – towns and villages such as King’s Lynn, Downham Market, Dersingham, Heacham and Hunstanton. The West Norfolk event takes place on Thursday 10 August 2023, 1-2pm (please register to secure your place). This event will be led by local Place Board Chair, Carly West-Burnham.

In addition, a short survey is available to capture the views and thoughts of people who cannot attend one of our online events. The survey will be open until Sunday 12 August 2023.

As a health and care system, we are listening and your thoughts and views are very important.

A summary of the place based engagement events and an overview of how we have and continue to reach out to our residents, staff and communities is available here.