Engaging with a wide range of stakeholders is a core commitment of the Norfolk and Waveney Integrated Care Board (ICB) and the wider Integrated Care System (ICS).
This means that our population can get involved in shaping the work we do. The ICB’s Communications and Engagement Team leads on supporting effective and coordinated engagement across the organisation.
We also work closely with all our ICS partners, to join up engagement opportunities and hear what our people and communities are saying, collectively, across Norfolk and Waveney.
Part of this work includes developing an ICS wide insight bank, to collectively hear and share feedback from across the system, and working closely with our colleagues on the Community Voices Pilot.
Below you will find a range of opportunities to have your say on health and social care services across Norfolk and Waveney. These will be updated regularly, so please check back.
Current engagement projects:
Past engagement projects:
Take a look at our ‘You said, we did’ projects.
Ongoing feedback opportunities:
We are currently mapping patient and community panels across our ICS partners, so that we can offer a wide range of opportunities to give your views. Here are some ways you can feedback on local hearth and care services.
Friends and Family Test (FFT) – Many people don’t quite know how to provide feedback on the care they have received from the NHS, but it’s incredibly important to have your say so you can help shape and improve your local services. Whether you’re seen in hospital by a GP, by your dentist or by a paramedic, you can have your say on your care. The NHS Friends and Family Test gives you the chance to provide quick, anonymous feedback on your care and treatment experience. All you have to do is ask to complete the Friends and Family Test in NHS hospitals, GP practices and dental practices, and you can say what went well and what you think can be improved. This feedback will go straight to the people who have provided the service so they can take your views into account.
Norfolk County Council Residents Panel – be involved in Norfolk County Council’s decision making.
We want to hear from you – you can contact us.