Involving the voice of people who use and deliver services in our public Board meetings can be a powerful reminder that our people and communities should be at the heart of service design and decision-making. Each ICB Board meeting held in public includes a section on the agenda to hear from our staff and the lived experience of people in Norfolk and Waveney, and to discuss and learn. The Board will regularly revisit each example of staff and lived experience to find out what has changed.
On July 1st NHS Norfolk and Waveney ICB held a launch event where a young carer and an adult carer shared their lived experience of supporting their family member through hospital discharge. Feedback about how difficult it is for carers to be recognised and involved in conversations about the care and support of their loved ones has now led to the development of a carers identity passport.
Click below to see the films shown at the Board:
The NHS Norfolk and Waveney ICB Board meeting on 30 May 2023 revisited our first four learning sessions to find out what has changed as a result of what we were told. You can see the presentation here and watch the discussion via a recording of the meeting available from this page.