If you would like to give feedback on your care or experience, please click here.
The 2024 National Cancer Patient Experience survey results were published in July 2025 and are available here.
The survey is acute trust (hospital) focused, with 7 of the questions relating to primary care/community, as summarised in the slide below.
The Cancer Transformation Team at Norfolk and Waveney Integrated Care Board, are working with system partners Macmillan and Norfolk Citizens Advice to support primary care where there are areas for improvement.
For those interested in gaining further insight into the Macmillan Improving the Cancer Journey initiative, which aims to develop a model of non-clinical support for cancer patients, please reach out to Lindsay at nwicb.cancerprogramme@nhs.net. This initiative focuses on enhancing holistic care and creating stronger links with local communities.
Additionally, we are collaborating with Norfolk Citizens Advice to offer Holistic Cancer Care training for all primary care staff in Norfolk and Waveney. Training covers essential topics such as personalised care interventions, Talking About Cancer, and addressing inequities in cancer care. For more information regarding training being offered to primary care, please contact Emma Chambers-Ward at nwicb.cancerprogramme@nhs.net.
Below is also a leaflet with further details on this limited-time primary care training offer, which is fully flexible to meet the needs of GP surgeries. Feedback has been overwhelmingly positive, with 9 out of 10 healthcare professionals recommending the training to their colleagues!
Giving feedback on your care or experience
Giving feedback on care in a hospital
There are PALS services are connected to the three local hospitals, through which you can provide feedback or make a complaint:
Alternatively you can contact the NHS Ombudsman by telephone: 0800 345 7115 or by visiting their website: patients-association.org.uk. You can also email nwicb.complaintsservice@nhs.net.
Giving feedback on care from your GP surgery
If your feedback is related to your GP Surgery, you can visit their website for information on how to give feedback/complain. You can also feedback through your local Patient Participation Group (PPG) details of which, will be at your surgery.
General feedback and complaints
The NHS Norfolk and Waveney Integrated Care Board (ICB) investigates, records and responds to compliments, complaints, enquiries and concerns from patients and members of the public. This allows local issues and concerns to be shared and provides opportunity for learning alongside our colleagues at other service providers in Norfolk and Waveney. Learn more about feedback and complaints at the ICB here.
Friends and family test
Another way you can provide feedback on your care is via the Friends and Family Test (FFT). This is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
Sharing your experiences
Norfolk and Waveney cancer service patient user groups
You may also want to share your experiences of care via the three cancer service user groups based at the main hospitals in Norfolk and Waveney. Patients, carers, and companions can help make positive changes and help improve local cancer services by giving patient’s a voice through their feedback and help the NHS improve services (contact details below). These groups work in partnership alongside the clinical and non-clinical staff to improve patient experience.
If you would like help or would like to be part of one of the groups, please contact the group nearest to you:
- James Paget University Hospital – Together Against Cancer (TAC). Contact: 01603 647722, TAC@jpaget.nhs.uk
- Norfolk and Norwich University Hospital - Together Against Cancer (TAC). Contact: 01603 647722, Jo Richardson joanna.richardson@nnuh.nhs.uk, Cancer Advice, Resource and Enquiries Hub (CARE).
- Queen Elizabeth Hospital King’s Lynn - Cancer Services Patient User Group. 01553 613985 miss@qehkl.nhs.uk
Cancer Voices Campaign in Norfolk and Waveney
You can also share your experiences with us at the Integrated Care Board (ICB) via the Cancer Voices campaign, which aims to listen to cancer patient experiences.
We would like to hear from you if you have received cancer care or cancer treatment. Help us improve services by sharing your experience.
If you would like to share your experience of cancer care or treatment or would like to know more, please email: nwicb.cancerprogramme@nhs.net. Please note, all personal information will be anonymised.