Patient satisfaction with GP practices, NHS dental and pharmacy services across Norfolk and Waveney has all increased this year – according to the latest national survey results.

The results of the 2025 IPSOS Mori NHS England survey show that:

• 78% of patients had a good overall experience of their GP practice, compared with 77% last year.  This is higher than the national average of 75%
• 87% of patients had a good overall experience of using pharmacy services, compared with 85% last year. The national average is 88%
• 61% of patients had a good overall experience of local NHS dental services, compared with 56% last year. The national average is 71%

These results are based on the responses of 12,079 patients in the Norfolk and Waveney area who completed a survey.

Dr Ed Garratt OBE, interim chief executive, NHS Norfolk and Waveney Integrated Care Board, said: “This is fantastic news and it’s incredible that all three services, GP, dental and pharmacy, have achieved these results.

“It is well known that the NHS is under a lot of pressure right now, yet this patient feedback shows that those services remain resilient, and staff continue to work hard to do all they can for patients.

“Of particular note are the results for NHS dental services. While there is obviously still some way to go, it is important to recognise the hard work that is being done to bring about improvement and acknowledge these increased rates of satisfaction.

“We do know however that people’s experiences differ across the patch which is why our focus continues to be on enhancing local services and implementing further change for the better.”

Go here to see the 2025 results  – GP Patient Survey