Important update 19 May 2025 – Please note, this consultation is no longer taking place. The ICB has taken the decision to keep Norwich Walk-in Centre open. Changes being considered to the GP Out of Hours Service and the Vulnerable Adults will also not be made.

NHS Norfolk and Waveney Integrated Care Board (the ICB) plans and buys healthcare services for the local population. We spend about £2.5 billion of public money on health services every year in Norfolk and Waveney.

We always want to make sure that as much of our budget as possible is spent on frontline care, so we are always looking at ways we can improve people’s health and work more efficiently. This year we expect to make about £150m of efficiencies by changing how we work and what we do.

However, despite this, the financial position of the NHS is very challenging, both locally and nationally. There are a range of factors that are affecting our finances. These include:

• The recent period of higher inflation which has made the equipment and supplies we buy more expensive.
• It is great that people are living longer and we all welcome that, however, as we age, people are more likely to have more than one health condition and so naturally need more treatment from the NHS.

We know that other public services and the voluntary, community and social enterprise sector are facing similar challenges with their finances too.

There are changes we can and will make to save money that will not impact on the care people receive. We will do everything we can to make efficiencies in order to protect services. However, given the scale of the challenge, we are going to have to make savings, and this will mean making changes to some services. Ultimately, we have a budget and we cannot spend more than that.

We have developed some options about how we could use public money differently and we would like to hear what local people think of them. The options relate to:

• The walk-in centre in Norwich
• The GP out of hours service that covers Norfolk and Waveney
• The Vulnerable Adults Service in Norwich. 

Find out more about these services

You can learn more about the options we are considering for each of these services, using the buttons below.

Have your say…

• In person: Please note, the in-person events have been cancelled.

CANCELLED: Monday 19 May, 2pm-4pm, King’s Lynn Town Hall, Saturday Market Place, King’s Lynn, PE30 5DQ

CANCELLED: Tuesday 20 May, 5.30pm-7pm, The Forum, Bethel Street, Millennium Plain, Norwich, NR2 1BH

CANCELLED: Wednesday 21 May, 12 noon-2pm, Blyburgate Hall, Blyburgate, Beccles, NR34 9TF

CANCELLED: Thursday 22 May, 5.30pm-7pm, Lowestoft Community Hub, Mow & Grow House, Rotterdam Road, Lowestoft, NR32 2EZ