You may be looking at this page because you would like to give feedback on your care.
Giving feedback on your care or experience
Giving feedback on care in a hospital
There are PALS services are connected to the three local hospitals, through which you can provide feedback or make a complaint:
Alternatively you can contact the NHS Ombudsman by telephone: 0800 345 7115 or by visiting their website: patients-association.org.uk. You can also email nwicb.complaintsservice@nhs.net.
Giving feedback on care from your GP surgery
If your feedback is related to your GP Surgery, you can visit their website for information on how to give feedback/complain. You can also feedback through your local Patient Participation Group (PPG) details of which, will be at your surgery.
General feedback and complaints
The NHS Norfolk and Waveney Integrated Care Board (ICB) investigates, records and responds to compliments, complaints, enquiries and concerns from patients and members of the public. This allows local issues and concerns to be shared and provides opportunity for learning alongside our colleagues at other service providers in Norfolk and Waveney. Learn more about feedback and complaints at the ICB here.
Friends and family test
Another way you can provide feedback on your care is via the Friends and Family Test (FFT). This is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
Sharing your experiences
Norfolk and Waveney cancer service patient user groups
You may also want to share your experiences of care via the three cancer service user groups based at the main hospitals in Norfolk and Waveney. Patients, carers, and companions can help make positive changes and help improve local cancer services by giving patient’s a voice through their feedback and help the NHS improve services (contact details below). These groups work in partnership alongside the clinical and non-clinical staff to improve patient experience.
If you would like help or would like to be part of one of the groups, please contact the group nearest to you:
- James Paget University Hospital – Together Against Cancer (TAC). Contact: 01603 647722, TAC@jpaget.nhs.uk
- Norfolk and Norwich University Hospital - Together Against Cancer (TAC). Contact: 01603 647722, Jo Richardson joanna.richardson@nnuh.nhs.uk, Cancer Advice, Resource and Enquiries Hub (CARE).
- Queen Elizabeth Hospital King’s Lynn - Cancer Services Patient User Group. 01553 613985 miss@qehkl.nhs.uk
Cancer Voices Campaign in Norfolk and Waveney
You can also share your experiences with us at the Integrated Care Board (ICB) via the Cancer Voices campaign, which aims to listen to cancer patient experiences.
We would like to hear from you if you have received cancer care or cancer treatment. Help us improve services by sharing your experience.
If you would like to share your experience of cancer care or treatment or would like to know more, please email: nwicb.cancerprogramme@nhs.net. Please note, all personal information will be anonymised.