The Norfolk Medicines Support Service is closing on 31 March 2026. Norfolk and Waveney ICB have made the decision to close the service following a review of how to support patients with their medicines. We are working closely with GP practices, community pharmacies, social care, and partner organisations to ensure a safe and smooth transition for everyone affected.

What will happen next  

Pharmacies, GP practices and dispensing practices are aware of the change. They may contact you to review your medicines support arrangements, if they feel that a review is needed or would be helpful at this point.  

Until a review takes place: 

• Your medicines will stay in their current format 
• Your support will not change 

The review will look at how you take your medicines, and whether there may be better ways to support you in future.  

This may mean continuing with your current arrangements, or using a different type of support. 

You can have someone with you during these discussions if you wish. 

Please note that providing compliance aids is not part of the NHS community pharmacy contract. Some pharmacies may choose to continue providing them as a private service, which may involve a charge. 

If your current pharmacy, GP practice or dispensing practice cannot provide the agreed support, they will help you find another pharmacy if needed.  

If a care worker gives you your medicines 

This will continue as normal. The medicines administration record (MAR chart) will be provided by the care agency instead of your pharmacy or dispensing practice. You do not need to take any action. 

Patient records 

As part of the closure of the service, patient records will be transferred from the Arden Gem Commissioning Support Unit to NHS Norfolk and Suffolk ICB after 1 April 2026. 

These records will be held securely within NHS systems, not used for any other purpose and kept in line with NHS Records Management Guidance.