If you are feeling unwell or are injured, don’t wait to seek help. Find the right health service for your needs.
Think 111 First
If you have an urgent but not life-threatening medical need, contact NHS 111 first before attending one of our services.
If you’re not sure which service to use, or what might be open, call 111 first.
Trained NHS advisors can provide health advice, connect you to a healthcare professional, arrange a face-to-face appointment or give you an arrival time if you need to go to A&E.
This service operates 24/7 all year round (even on bank holidays). You will speak to a trained NHS advisor with local service information at their fingertips.
Visit 111.nhs.uk or call 111 for free on any mobile or landline.
Self-care
NHS 111 might recommend you take care of yourself at home using your first-aid kit or over the counter medications. Find out more about the types of illnesses that you can take care of yourself at home, with some expert advise from your local pharmacy team.
Many supermarkets and community pharmacies will have what you need and are often open during bank holidays.
Please monitor your condition and if your symptoms change or get worse, please do not hesitate to call NHS 111 back who can advise further.
Community Pharmacies
You can contact or visit your local community pharmacy to get help and support from a qualified healthcare professional for minor illnesses.
- Pharmacy teams are trained to provide clinical advice and treatment for a range of minor illnesses.
- If symptoms suggest it’s something more serious, they can point you to the right place.
- Your general practice team or NHS 111 may send you to your local community pharmacy.
Pharmacists are experts in medicines who can help you find the right over-the-counter medicines to help you manage many minor health concerns at home. Examples of minor health concerns they can help with are:
- Colds and flu
- Sore throat and headaches that last less than a week
- Aches and pains
- Cuts and bruises
- Tummy troubles that last less than a week
- Skin irritations/rashes
- Eye irritations
- Teething in babies
Find your local pharmacy by searching your postcode.
Minor Injuries Units
In Norfolk and Waveney there are two Minor Injuries Units:
The Norwich Practices Walk-in Centre at Rouen House on Rouen Road, Norwich, is open between 7am and 9pm every day.
The nurse-led centre can help with a range of minor injuries, including minor cuts and wounds, strains and sprains, skin complaints, and other minor injuries.
You will be triaged at the entrance and then treated or signposted elsewhere if necessary.
The Minor Injuries Unit (MIU) based at Cromer Hospital on Mill Road is open every day, including Bank Holidays, from 8am to 7.45pm.
Patients can receive treatment for minor injuries such as minor wounds, burns, simple fractures, and broken or dislocated fingers.
The unit can advise over the phone if your injury is suitable for the MIU. Call 01603 646230 to speak to one of the team before travelling to the MIU.
GP Practices
GP practices are working differently but they are here to help.
You can contact your surgery over the phone, online, or by visiting the practice. The reception staff are trained to support you to get the right appointment for your needs.
GP practices have appointments face-to-face every day, or you may also be offered a telephone or video consultation depending on your clinical needs.
Groups of GP practices also work together in a local area called a Primary Care Network (PCN) to ensure you can be seen when you need to be. Although this may not be at your usual practice, it will still be with the best professional to support your needs.
Outside of working hours, please call NHS 111.
Emergency Departments
The Emergency Department (A&E) provides urgent and emergency care that can’t be treated at your pharmacy, GP, or a Minor Injury Unit.
Visit Emergency Departments for life-threatening emergencies such as chest pain, breathing difficulties, the symptoms of stroke or sepsis, serious allergic reactions, trauma, blacking out, and other serious injuries or illnesses.
There are three Emergency Departments in Norfolk and Waveney:
Mental Health
If you’ve not been feeling yourself for a while, take time to find out more about mental health, how you can improve your mood and wellbeing. Find local services which are available to help.
24-hour specialist mental health support remains available, seven days a week for anyone currently experiencing a mental health crisis, or anyone who is supporting someone in crisis and needing urgent help. Call NHS 111 and select the mental health option. This service is available to people of all ages.
Children and Young People
Children and young people can use all of the above services depending on their needs.
Just One Norfolk is a dedicated NHS resource for parents and guardians with trusted help, advice and information during pregnancy, birth and your parenthood journey.