Winter Hardship Support

There’s lots of help and support out there to help you through the winter. Make sure you’re receiving all the help that you’re eligible for.

There are grants, benefits and sources of advice available to make your home more energy efficient, improve your heating or help with bills. Find more information on the Stay Warm this Winter page.

Local support in Norfolk and Waveney

Find information on the Client Hardship Scheme (formerly known as Norfolk Assistance Scheme) it as well as money and food support for those living in Norfolk at

If you live in Waveney, access information about Suffolk’s Cost of Living Support and other practical winter support at Help for Households | Suffolk County Council.

Suffolk Infolink details the support in Suffolk communities which is local and available to residents through various national charities and organisations.  It also links to national and local websites providing advice and tips which may be useful this winter.

Visit East Suffolk Council’s Ease the Squeeze website to request help, or volunteer to help others in need this winter.

Financial Help

No one should be hungry or cold this winter.

If you need help paying the bills, are worried about the cost of food or cannot afford to heat your home, you may be able to get support. Visit for more information.

The Citizen’s Advice Bureau have useful information for those who are struggling this winter. The Citizen’s Advice website has information on cost-of-living support, and grants and benefits to help you pay your energy bills.

You can also find information on benefits, search for a grant, and get help for energy and water bills at Fighting UK Poverty – Turn2us.

Additional information

We have additional information for those who might need it. Click on the ones that are most relevant for you.