In October 2024, we launched a public consultation to gain people’s views on a proposal about the future of Toftwood Medical Centre.

The consultation has taken place as the current contract with Toftwood Medical Centre for providing general practice services is expiring on 31 March 2025. With the contract end approaching, we have reviewed the service.

The review has highlighted that Toftwood Medical Centre provides good services; however, it also faces a number of challenges. The building is too small for the population it serves and it is in need of investment to ensure that it can continue to provide good quality services into the future.

Having looked at a range of options, from extending the building to relocating the practice, the review proposes that the best way forward would be to automatically transfer patients to neighbouring Orchard Surgery and Theatre Royal Surgery on 1 April 2025, and to close Toftwood Medical Centre.

You can read a copy of our consultation document and Equality Impact Assessment report. Please note that the survey and consultation closed on Thursday, 21 November 2024.

You can read the Consultation Feedback Report and the Primary Care Commissioning Committee papers for Tuesday 10 December 2024, at which the decision was approved.

NHS Norfolk and Waveney Integrated Care Board (ICB) on 10 December approved the decision to close Toftwood Medical Centre from 1 April 2025 and are committed to supporting patients through this change.

Toftwood Medical Centre patients do not need to do anything themselves. Until 31 March 2025, Toftwood Medical Centre will remain open.

Patients currently registered at Toftwood Medical Centre will be transferred to one of the two other GP practices in Dereham – Orchard Surgery or Theatre Royal Surgery. This will happen automatically from 1 April 2025, and people will be contacted in advance of these changes with more information.

Toftwood Medical Centre patients can find more information, via this page.