ICB Contact
Who would you like to contact?
Here you can find the relevant contact details for specific areas of the Norfolk and Waveney Integrated Care Board (ICB). Click on the blue boxes below to reveal the relevant contact details.
Freedom of Information
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Contact the Freedom of Information team
Before making a Freedom of Information (FOI) request please read the guidance from the Information Commissioners Office and check the website archive.
Continuing Healthcare
Primary Care Enquiries
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Primary Care enquiry contact details
If you need to raise issues about your medical practice, doctor (GP), dentist, pharmacy or optician, you should first contact the provider locally (details should be on their website).
If you would like to make an enquiry to the commissioner of the service, please get in touch with Norfolk and Waveney ICB's General Enquiries team:
Email: nwicb.contactus@nhs.netPhone: 01603 595857
Address: NHS Norfolk and Waveney ICB, County Hall, Martineau Ln, Norwich, NR1 2DH
If you would like to raise a formal complaint about a primary care service, please direct your complaint to the NHS Norfolk and Waveney Complaints team:
Email: nwicb.complaintsservice@nhs.netPhone: 01603 595857
Address: NHS Norfolk and Waveney ICB, County Hall, Martineau Ln, Norwich, NR1 2DH
Media Enquiries
Complaints
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Raise a formal complaint
You can view our Complaints Handling Policy and Procedure here. The ICB investigates, records and responds to compliments, complaints, enquiries and concerns from patients and members of the public. This allows local issues and concerns to be shared and provides opportunity for learning alongside our colleagues at other service providers in Norfolk and Waveney.
If you wish to raise a formal complaint, please contact our complaints team:
Email: nwicb.complaintsservice@nhs.net
Phone: 01603 595857
Address: Please see General Enquiries section.
Visit our Complaints page for more information.
General Enquiries
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Contact us about a general enquiry
The NHS Norfolk and Waveney Integrated Care Board (ICB) wants to hear from patients and members of the public about the services the ICB commissions. The ICB will also signpost people to other organisations if it is more appropriate for an issue to be dealt with directly by the specific provider.
If you have an enquiry that cannot be directed to the other contacts on this page, please contact our team:
Email: nwicb.contactus@nhs.net
Phone: 01603 595857
Address: NHS Norfolk and Waveney ICB, County Hall, Martineau Ln, Norwich, NR1 2DH